RMA Policy and Procedures - Customers

Thank you for your purchase and support of Athena Computer Power products (ACPC). Please follow our RMA policy and procedures so that we may resolve your issue promptly.

POLICY:

Purchase Refund: please contact your vendor (store or reseller the product was originally purchased from) for purchase refund, in accordance to the reseller's refund policy. ACPC does not issue refunds directly to end-customers.
Warranty Service: Warranty service is free of charge (exclude shipping and/or insurance charge) if request is received within warranty period. There will be a service charge minimum of $50 per unit for out-of-warranty repair. For detailed warranty statement, please visit www.athenapower.com

PROCEDURES:

1. Please complete and fax back RMA Request Form and a copy of original invoice to request a return merchandise authorization number. Your request is subject to our policy as stated above.
2. Upon approval (processing time is typically 24 hours); you will receive a unique Return Merchandise Authorization number (RMA#). RMA# is valid for 15 days. If you are unable to return item within 15 days, please contact ACPC for a new RMA#.
3. For out-of-warranty repair only, please make check or money order payable to: Athena Computer Power Corp.
4. Securely pack the product in shipping box along with (a) a check (for out-of-warranty repair charge, if applicable), (b) a copy of RMA Request Form with your unique RMA# (serve as packing list), and (c) a copy of original purchase receipt (for warranty claim).
5. Please write your RMA# on your shipping label. Ship item with freight and/or insurance charge prepaid to ACPC to the following address:
   1210 John Reed Court.
   City Of Industry, CA 91745
   ATTN: RMA #____________________

CROSS SHIPPING:

If your product is still under warranty and needs an immediate replacement, you may be eligible for the replacement product to be cross shipped (replacement is shipped to the customer before customer's return product is received by ACPC).

Proceedure:

1. To request the replacement product to be cross shipped, a major credit card (Visa/MasterCard) from the customer is required. The customer will be provided a credit card authorization form by ACPC’s service department, which will list the retail value of the product to be replaced under “Total Amount.” By signing the credit card authorization form, the customer agrees to allow the total amount to be charged by ACPC as a security deposit for the replacement to be cross shipped.
2. The customer will be responsible for shipping the return product prepaid to ACPC. All shipping fees are non-reimbursable.
3. Once the deposit for the replacement has been charged, a new replacement will be shipped to the customer by UPS Ground and order tracking will be provided. Customer will be charged any price differences for express shipping (next day air, 2nd day air, 3 day) if specified.
4. For Cross shipment the returned shipment must be received within 15 days, beginning from the the date the replacement is being shipped.
5. Once the customer's return product is received by ACPC, the deposit amount will be charged back to the customer’s credit card account within 48 hours.

DISCLAIMER:

1. ACPC is not responsible for service delays on any RMA returns received with incomplete/missing RMA Request Form or original purchase receipt/invoice.
2. RMA service requests will be denied if RMA product(s) received by ACPC is (a.) contrary to the original request filed with ACPC, (b.) indeed was a compliance merchandise of its initial order, (c.) not an ACPC marketed product. ACPC is NOT obligated to return unauthorized RMA item(s). Customer is responsible for all return freight charges and a $15 handling fee per bill of lading. Any unauthorized RMA product(s) will be discarded if left unclaimed for 30 days after ACPC’s courtesy notice.
3. ACPC reserves the right to either repair or replace RMA product that is under warranty free of charge to customer, shipping charge excluded. If the RMA product is discontinued, ACPC will replace with current product equivalent for warranty service purpose.
4. Out-of-warranty repair will not be provided unless payment of service charge is received.
5. The customer is responsible for securely packing RMA items prior to its shipment back to ACPC. ACPC will not be held responsible for any RMA product that is either damaged or lost during shipment transit..
6. ACPC’s liability, if any, is limited to the actual cash value of the RMA product. ACPC will not be responsible for any direct, indirect or consequential damages that may have been caused during RMA services.
7. ACPC reserves the right to modify this RMA policy and procedure at anytime without prior notice.